Frequently Asked Questions

Everything you need to know about your Vue beauty journey.

Are Vue products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Vue products are 100% cruelty-free and we offer an extensive range of vegan-certified skincare and cosmetics.

How can I track my order?

Once your order ships, you will receive an email with a tracking link. You can also view your order status by logging into your Vue account dashboard.

What is your return policy for opened products?

We want you to love your glow. If you are not satisfied, we accept returns on lightly used products within 30 days of purchase for a full refund or store credit.

Do you offer international shipping?

Currently, Vue ships to the United States, Canada, and select European countries. Shipping costs and delivery times vary depending on your location.

How do I know which products are right for my skin type?

We recommend taking our online Skin Quiz or visiting our 'Shop by Concern' section to find the perfect match for oily, dry, sensitive, or combination skin.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Afterpay.